System Alerts
Overview
A system alert signifies a status or error occurring at runtime,
becoming noticeable when the corresponding component is accessed.
To prevent further errors, the error status is displayed as a system alert.
Base Parameters
Each system alert has the following base parameters:
| Parameter | Description |
|---|---|
| Project | The project in which the alert appeared |
| Alert Type | The type of the alert |
| Description | A more detailed description of the alert type |
| Hint | A hint how to solve the alert |
| Message | Additional information if the Description is not enough |
| Cleared | Indicates whether the alert has been resolved |
| Acknowledged | Indicates whether the alert has been acknowledged. Other than Cleared, this can be used to ignore the alert. The alert has been taken note of but has not yet been resolved. |
Alert Types
The following alert types can currently occur:
| Alert Type | Description | Hint |
|---|---|---|
| License Overused | The license is overused | Disable items or upgrade your license |
| Ember+ Provider Port Closed | The Ember+ provider port is closed | Check if the port is not in use, then reload the core configuration. |
| Syslog Port Closed | The Syslog provider port is closed | Check if the port is not in use, then reload the core configuration. |
| Skaarhoj Port Closed | The Skaarhoj provider port is closed | Check if the port is not in use, then reload the core configuration. |
| WhatsApp Transcription Settings Missing | Transcription settings are missing | Set the product ID and API token in the settings |
| Agent Version Mismatch | The agent version does not match the core version | Update the agent |
React to Alerts
When active system alerts are present, the health icon displaying the number of active alerts appears in the header. Clicking on this icon navigates to the system alerts index page.
The system alerts index page lists all active alerts as well as resolved alerts
that have not yet been automatically deleted.
Additional information is available on the detail page of each alert.
System alerts auto delete: System Alerts Retention Days
Resolving Alerts
Each alert includes a Hint how to resolve it.
Once an alert is resolved, no further work is required.
The system will automatically mark the alert as Cleared.
In some cases, direct resolving of an alert may not be possible.
For example, if a core restart is necessary but cannot be performed immediately,
the alert can then be acknowledged.
Acknowledging an alert prevents it from being counted as active,
though it remains in the system until it is automatically Cleared.
This ensures that new alerts are visible
and that any configured system alert trigger can turn on again.
If the system cannot clear an alert automatically,
the alert can be manually marked as Cleared in Technical Mode.
The Clear button is only available when Technical Mode is enabled.